At Lotus Shades, customer satisfaction is important to us. Please read our returns and refunds policy carefully before placing an order.
1. Custom & Made-to-Order Products
Most of our products (including UV DTF stickers, custom prints, and signage) are made specifically to each customer's order and specifications. As these are custom-manufactured items, we do not accept returns or exchanges once production has begun, except in cases of manufacturing defects or errors on our part.
2. Eligibility for Returns/Refunds
A return or refund request will only be considered if:
- The product received is damaged in transit
- The product has a manufacturing/print defect
- The product delivered is different from what was ordered/confirmed
3. Reporting a Problem
Any issue with the product must be reported to us within 48 hours of delivery, along with clear photographs/video of the product and packaging, via email or WhatsApp. Claims raised after this window may not be entertained.
4. Non-Returnable Situations
We are unable to accept returns for:
- Change of mind after order confirmation
- Minor colour variation due to screen display differences
- Errors in design/artwork/text approved by the customer prior to printing
- Products that have been used, altered, or damaged after delivery
5. Refund Process
Once a return/replacement request is approved, we will offer either a reprint/replacement or a refund, as applicable. Approved refunds will be processed to the original mode of payment within 7–10 business days.
6. Cancellations
Orders can be cancelled only before production has started. Once printing has commenced, the order cannot be cancelled as it is custom-made for the customer.
Shop No. 5, Proviso Heights, Sector 17, Ulwe, Navi Mumbai – 410206
📞 +91 83694 29165 |
galaxyeindia@gmail.com |
@galaxyeprints
